| The telephone operators are helpful and courteous. |
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| The reception and front office staff are friendly and courteous. |
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| The reception and front office staff is helpful with my insurance questions and other related concerns. |
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| I was seen promptly for my appointment. |
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| The examination room staff is friendly and courteous. |
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| The lab personnel are friendly and courteous. |
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| The nursing staff is knowledgeable and friendly. |
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| My nurses are attentive and helpful when I have concerns and I receive adequate education regarding my chemotherapy treatments. |
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| I am given sufficient information by the staff and my doctor about my diagnosis and treatment plan. |
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| The chemotherapy treatment room is comfortable and pleasant. |
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| I get timely call-back response when I contact the office with medical problems or questions. |
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| The business office and insurance staff is knowledgeable and helpful with my insurance and billing problems or concerns. |
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| I was given sufficient information regarding my co-pay and personal financial responsibility for services rendered. |
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| I would like to have more information available about community services, support groups, societies and other resources related to cancer care. |
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Patient Satisfaction Survey 
